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Cancellation & Change Policy


CANCELLATION
Cancellation is permitted.  

75% refund of the total amount you paid if you cancel 48 hours in advance.  If you cancel your booking within 48 hours of your reservation (booking) date/time, there is no refund.  Please understand that we also need to pay for drivers although you want to cancel last minutes.

You can change date, time, pick up locations.

You can email us to change the new date, time, and place of departure at johnson@whistlervan.com

No phone call and text for changes or cancellation.  It must be email to the above email address in writing.  Thanks.

Non Account Holders:
Non Account Holders Must email us 48 hours prior to scheduled departure/booking time and date : johnson@whistlervan.com with the following:

Confirmation number
First and last name
Preferred date or/and times
NO SHOWS DO NOT RECEIVE A CREDIT OR REFUND:

DELAYS
While Benz Tours pride ourselves on our on-time service, we do not guarantee our departure and arrival times, which may be affected by any number of factors. Encompasses circumstances beyond the control of Benz Tours, that interrupts or stops any transfer does not in any way result in any liability for the company and Benz Tours is not legally responsible to provide lodging, alternative means of transport, compansations or other expenses. The following are examples of circumstances which are not within the control of Benz Tours; Missed flights due to transportation delays, accidents causing delays to the vehicle, exceptional or severe weather conditions including snow or flood, compliance with requests of the police, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, industrial action by third parties, problems caused by other customers, other circumstances affecting passenger safety.

Without a doubt, long delays are one of Benz Tours' worst experiences, and we do everything we can to avoid them. Nevertheless, they do happen. We can’t control the weather, acts of God, riots, traffic congestion or security-related situations. In these cases, we won’t provide compensation, but we will do our best to get you on your way as quickly as possible.

Our prime objective is to let you know as early as possible if there’s a schedule change or delay due to weather, road closure or AOG, so please provide us with accurate contact information at time of booking. We can’t contact you if we don’t have the right telephone or email information.

DENY BOARDING
Benz Tours drivers have the right to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to pose a threat to the driver, the other passenger(s) or the vehicle.